Director · Sr Director · AVP · VP Technology
23+ yrs
Software engineering and platform leadership
180+
Engineers scaled in CXM delivery organisation
$6.7M
P&L ownership with ~51% margin delivery
48.5%
IT cost reduction while launching 9 products
Engineering, delivery and platform leadership built for scale.
Senior technology leader with 23+ years across product engineering, CXM, eCommerce, cloud platforms and global delivery. Known for building high-performing teams, owning P&L, establishing centres of excellence and turning complex transformation mandates into measurable business outcomes.
About
Executive value proposition
Neeraj brings a rare mix of hands-on technical depth, delivery scale and business leadership. He has built cloud-native platforms, scaled global engineering teams, driven operational resilience, negotiated vendor and cloud economics, and partnered with senior stakeholders to shape transformation roadmaps across services and product environments.
What he is hired to do
Build or reset engineering organisations, establish delivery governance, lead platform modernisation, create centres of excellence, improve onboarding efficiency, and align technology execution to growth, cost and resilience goals.
Why recruiters shortlist him
He combines product and services DNA, has proven scale from startup to enterprise, is credible with clients and executives, and consistently backs leadership claims with hard numbers on margin, cost, team growth and delivery outcomes.
Impact
Business outcomes recruiters notice
Every major role shows a repeatable pattern: build capability quickly, create structure, improve commercial performance and deliver visible customer impact.
Merkle / Dentsu
Built the Experience & Commerce capability from scratch, scaled the organisation from 0 to 180+ FTEs in 18 months, led Adobe, Sitecore and Drupal delivery, and owned an approximately $6.7M annual P&L at around 51% margin.
ScoutMyTrip
Created in-house product engineering capability, reduced IT costs by 48.5%, delivered 9 products in under 2 years, and generated more than $350k in revenue growth while securing over $150k in cloud and software credits.
Sopra Steria / Xansa
Transitioned enterprise services offshore, delivered 20–30% YoY cost savings for 3 consecutive years, handled account budgets, drove ITIL-led service governance and helped enable a flagship win valued at approximately GBP 70M.
Lumina Datamatics
Led eCommerce technology strategy, strengthened governance and vendor control, and drove the architecture and build of COSMOS, a microservices-based no-code SaaS platform accelerating delivery of eCommerce tools.
Experience
Career trajectory
From web and open-source engineering to enterprise application portfolio leadership, startup technology ownership and large-scale CXM practice building, the throughline is scale with control.
Head – eCommerce Technology (General Manager)
Technology head for the eCommerce division, responsible for the technology landscape, architecture and successful delivery of multiple programmes.
- Established governance and compliance frameworks to improve budget control, vendor discipline and execution predictability.
- Built in-house delivery capability to reduce dependency on third parties and increase product ownership.
- Led architecture and build of COSMOS, a no-code microservices SaaS platform supporting content moderation, product intelligence and workforce tooling.
Director – Experience & Commerce
Built and led Merkle GDS's offshore CXM engineering capability for global clients across the US, UK, DACH, AU and India.
- Scaled from 0 to 180+ engineers in 18 months and generated approximately $6.7M annual revenue.
- Established CoEs for AEM, Sitecore, Drupal, QA and content authoring.
- Owned P&L, led solutioning and participated directly in client workshops, RFPs and roadmap planning.
Head of Technology
Owned technology strategy, architecture, roadmap and product engineering for an award-winning travel-tech start-up.
- Reduced IT costs by 48.5% and delivered nine products in under two years.
- Implemented analytics-led product improvements and an AI-enabled chatbot.
- Negotiated over $150k in credits from AWS, Google and other providers.
Delivery Manager – Application Portfolio Management
Led application portfolio and industrialisation programmes across India and the UK with multi-location teams and major client transitions.
- Delivered 20–30% YoY savings for three consecutive years through industrialisation and shared services.
- Set up 24×5 and then 24×7 operations and built CMS / open-source / WSS-MOSS capabilities.
- Implemented ITIL-aligned governance frameworks and supported a GBP 70M flagship win.
Recommendations
How peers, leaders and teams describe him
The recommendation pattern is consistent across years: calm under pressure, strong communicator, highly technical for a senior leader, trusted mentor, and a delivery head who protects teams while taking accountability.
“He has exceptional expertise in leadership, coaching and motivation skills. He leads by example, handles escalations with great dignity and is a great problem solver.”
Parul Tripathi
Sr. AVP – Data Science · Reported directly to Neeraj
“The ultimate can-do attitude… very approachable and patient. Anybody would be lucky to have him as a mentor.”
Minal Bhatnagar
Senior Consultant, Microsoft · Reported directly to Neeraj
“Neeraj was the glue that kept the tech team together… reduced IT cost by 48.5% and delivered 9 products in less than two years with proven revenue growth.”
Vineet Rajan
Chief of Staff, SAP India · Worked with Neeraj at ScoutMyTrip
Expertise
Leadership, platforms and technology depth
Executive capability areas
Engineering leadership
Product & platform engineering
CXM delivery
eCommerce technology
Cloud & distributed systems
P&L ownership
CoE establishment
Automation & AI
Observability
Stakeholder management
Global delivery
SDLC governance
Technology stack
Java, PHP, .NET, Python, SQL, NoSQL, microservices, AWS, GCP, Azure, Docker, CI/CD, DevOps toolchains, Adobe Experience Manager, Sitecore, Drupal, ServiceNow, Oracle HCM, Selenium, Cypress, Grafana and New Relic.
Awards & certifications
- Golden Pyramid Award, 2022
- Business Leadership Award, 2021
- Maharashtra Startup Week Winner, 2019
- Conquest 2019 Winner, BITS Pilani
- Certified Scrum Master · Six Sigma Yellow Belt · ITIL v3 Foundation
Contact
Open to senior leadership conversations
Best suited for Director, Sr. Director, AVP, VP and Head of Engineering / Digital Platforms / CXM / eCommerce Technology roles in India, especially where scale, transformation, platform ownership and commercial discipline are central.
- Email: Neeraj.sinha_spj@outlook.com
- Phone: +91 9810069423
- LinkedIn: linkedin.com/in/neerajsinha
- Base location: Thane / Mumbai, India